1. Introduction

At MERH, we are committed to ensuring the security of your personal information. This Security Policy explains how we protect your data and the measures we take to ensure that our Website is secure. By using our Website, you agree to the terms outlined in this policy.

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2. Data Protection and Security Measures

We use industry-standard security measures to protect your personal information. These measures include:

• Encryption: We use encryption technology (SSL/TLS) to secure data transmissions between your browser and our servers, especially when sensitive information such as payment details are involved.

• Firewalls: Our servers are protected by firewalls to prevent unauthorised access to our systems and networks.

• Access Control: We implement strict access control protocols to ensure that only authorised personnel have access to your personal information. Access to sensitive data is restricted to those who need it to provide services to you.

• Regular Security Audits: We perform regular security audits to identify and address potential vulnerabilities in our systems.

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3. Data Breach Protocol

In the unlikely event of a data breach, we will notify affected users as quickly as possible and take necessary steps to mitigate the breach. We will also comply with any applicable legal and regulatory requirements related to data breaches.

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4. User Security Responsibilities

While we take reasonable steps to protect your data, you also play an important role in keeping your information secure. You are responsible for:

• Keeping your account login credentials confidential.

• Using strong, unique passwords for your accounts and changing them regularly.

• Not sharing your login details with others and logging out when you finish using our Website, especially if you're using a shared device.

 

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. When we no longer need your data, we will securely delete or anonymise it.

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6. Contact Us

If you have any questions or concerns about our security practices, please contact us: info@merh.co.uk

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7. Changes to This Policy

We may update our Security Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post any updates on this page with an updated "Last Updated" date.

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📍 Last Updated: 10/03/2025